Please visit our web site: aland-ccm.ax
Posten Åland Banking & Insurance Solutions is a result of a very tight cooperation with Pitney Bowes Management Services (PBMS). The purpose of the partnership is to offer cost effective and compliant document management and postal services to the Nordic banking and insurance industry. Market developments in combination with cost consciousness of the industry offer the parties a possibility to become one of the leading suppliers to the banking and insurance industry.
Document solution center on Åland
PBMS operates one of its most modern Document Solution Centers (DSC) at Posten Åland's premises in Mariehamn. The integration of the DSC with the post terminal brings flexibility and supports control of both the value chain and time to market for the customers. Production is run on modern technology and large investments have been made in full color printing capacity. During Q4/2010 a new award winning OCÉ JetStream full color printer will be installed. This promotes even more flexibility to transaction, direct mail and transpromo applications. Already today we produce millions of documents for leading banks and insurance companies in the Nordic.
Customer communication management
Right people, right message, right channel
Banking and insurance companies are operating in a complex customer communications world. If companies do not offer their customers channel choice - across mail, phone, Web, email, SMS and face-to-face - they lose out to competitors. A CCM-strategy is the base for tactical objectives such as personalized customer oriented communication and offering customers freedom of choice. Convenience of contact keeps customers and wins new ones, whether for marketing, customer management, or transaction processing. CCM is planned strategically but implemented tactically. Small tactical improvements can result in quick wins which have a positive impact on customer relationships during different parts of the customer's lifecycle. The whole CCM-strategy itself impact every moment of the customer's lifecycle.
Posten Åland Banking & Insurance Solutions and Pitney Bowes management Services is the partner who provides the capabilities to help you manage the tactical implementations towards your CCM-strategy.
Our Customer Communication Management services include:
- Office/Hybrid Mail Services
- Transactional Communication
- Transpromotional Communication
- Promotional Communication
- Multi Channel Delivery Services
- Postal Services