Recently, I made a payment to my account with you and wonder why it does not show?


The invoices accompanying the standing order deliveries are printed approximately three weeks prior to the actual shipment date since they are also used as packing lists. The invoice date is identical to the printing date, and if your payment was made after the printing date or if we have not yet registered your payment, your payment does not show on the invoice. Observe that a payment from abroad can take up to one month before it is registered in your account. If your payment does still not show on the following invoice, please get in touch with us at To assure that a payment is credited to the correct account, please remember to clearly state your account number with us on the payment slip. Note that you can always check your account balance through our home page. Click on CUSTOMER DETAILS and follow the instructions.